STORE GUIDELINES & CUSTOMER PROTECTION

Terms & Conditions

Transparent shopping policies for a seamless luxury experience at Eliza & Sarah.

Privacy Policy

Data protection & customer security commitment

We at Eliza & Sarah understand and value the concerns of our customers about online privacy and security while browsing and shopping at our website. We like to assure you that we are committed to safeguarding the information provided by you, and every effort will be taken to ensure the data you provide is not misused in any manner. The information we collect is used to enhance your shopping experience and will not be shared with any third party (except shipping partners) unless it is required to provide service to you. This Privacy Policy may be amended from time to time. Please feel free to contact us if you have any queries or feedback regarding this privacy policy.

Return Policy

Damaged products & refund guidelines
Important Notice: We accept returns in case of damaged products only.
  • Returns accepted within 10 days of delivery for damaged products only.
  • To be eligible for a return, your item must be in its original packaging. An Opening / Unboxing video is compulsory for any damage claim.
  • No return or exchange for size, colour preference, or any other reasons.
  • Once the items are received at our warehouse, after the quality control team inspection, refund will initiate within 3-5 days.

Shipping Policy

Order dispatch & delivery timelines

We ship our products once the order and payment is confirmed. We use trusted third-party shipping services to ship items across India and overseas.

We process and ship every order within 3-4 working days. Your order will get delivered within 10 Business Days depending on your location in India.

Cancellation Policy

Order cancellation terms

Cancellation is not possible once the order is placed.

Modification Policy

Shipping address update guidelines

Modification is allowed only for shipping address. It is possible only through our Customer Care Services by calling +91 6282442898.

Please Note: Changes can be made only before your order has been dispatched from our warehouse.
Have Questions About Our Policies?

Contact our executive customer support hotline for personal assistance.

Call +91 6282442898